LAYER 6 · CLIENT · STAGE 5

Discovery for FDEs

Quick answer

Learning how the customer's work really happens before building anything. The brief is usually vague; discovery turns it into a problem you can solve.

Practise it

  1. 1. Run a 45-minute discovery call with a script
  2. 2. Map a workflow and mark its manual steps
  3. 3. Write down what success means in numbers