INTERMEDIATE PROJECT
Support ticket triage with human review
Quick answer
Client brief: Support leads want tickets routed and summarised, with agents able to override.
Deliverables
- 1. A router with confidence scores
- 2. A review queue for low confidence
- 3. Weekly accuracy reporting
Rubric: it passes when
- ☐ Low-confidence tickets reach a human
- ☐ Overrides feed back into evals
- ☐ Latency and cost are tracked