Client discovery

1. 01Interview the user, the sponsor and the system owner separately☐
2. 02Watch the workflow being done, do not only hear it described☐
3. 03Write down the manual steps and where data is copied by hand☐
4. 04Ask what happens when the process fails today☐
5. 05Agree one success metric in numbers before any build☐
6. 06List the systems you will need access to, and who grants it☐

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